After waiting 4 weeks to get my Harley Benton "Prince" tele Thomann sent me this email today:
"I am very sorry to hear that the delivery of your order failed!
It's of course not normal that the parcel gets lost but unfortunately this sometimes happens. In these cases we ALWAYS start an investigation which normally takes 4 to 8 weeks. We are investigating together with the German Post and are trying to find out the whereabouts of the parcels.
Please note your parcel could still arrive in the meantime - in this case we would kindly ask you to let us know so we could stop the ongoing investigation.
If we cannot find the original parcel, as it has been lost in transit, we will send you a replacement or refund your money - we just have to wait for the closed investigation for
security reasons. We know, this is a bit inconvenient, but unfortunately for legal reasons this is the procedure we have to follow.
Kind regards
Lydia Rodarte-Quayle
Thomann International sales"
Posted: Mon Nov 11, 2013 8:35 pm
by sunshiner
Relax, your guitar is about to come. For us who buy over sea it's usuall time - you always know that promised terms of delivery don't work once package left the US(Germany, China, etc). Once package may come in 1,5 of the week, another time in a month or so. But postal services like DHL and USPS don't usually lose anything, your guitar just stucked somewhere. You paid for the list expensive delivery and it doesn't allow you to see detailed track. Big number of disputes with the shop that has Europe as a main market can make them stop to sell any of their products to the US.
Posted: Thu Nov 14, 2013 2:15 pm
by mkt3000
Hey Westie, thinking about it - Customs can hold your package for 30-45 days without notification. Obviously a CC dispute has time restrictions, but I'd bet that's where your guitar is. Maybe you'll be the unlucky person who gets dinged for duty
Mine still shows as having cleared customs on the 7th, but nothing else. That's a bit of an annoyance for me, since I had it delivered to San Juan, and I'm in San Juan all week. With my luck, it'll arrive on Tuesday, when I had back to west Puerto Rico.
Posted: Mon Nov 18, 2013 1:10 pm
by mkt3000
And mine is finally through customs!... and is in Massachusetts. Weird.
November 18, 2013
Depart USPS Sort Facility
SPRINGFIELD, MA 01152
November 18, 2013 , 12:19 am
Processed through USPS Sort Facility
SPRINGFIELD, MA 01152
Posted: Mon Nov 18, 2013 1:20 pm
by ekwatts
Getting shit from Thomann all the way to America seems a bit nuts. Hard luck Westy. Hope it turns up soon.
Posted: Mon Nov 18, 2013 6:18 pm
by westtexasred
mkt3000 wrote:And mine is finally through customs!... and is in Massachusetts. Weird.
November 18, 2013
Depart USPS Sort Facility
SPRINGFIELD, MA 01152
November 18, 2013 , 12:19 am
Processed through USPS Sort Facility
SPRINGFIELD, MA 01152
I'll bet it is going to Bradley International Airport.They have daily flights to San Juan,PR
ekwatts wrote:Getting shit from Thomann all the way to America seems a bit nuts. Hard luck Westy. Hope it turns up soon.
Mine is in the 5th Dimension
[youtube][/youtube]
Posted: Mon Nov 18, 2013 6:49 pm
by mkt3000
westtexasred wrote:I'll bet it is going to Bradley International Airport.They have daily flights to San Juan,PR
There's like more than 10 flights a day between NYC and Puerto Rico. I'll bet the post office fucked up
Posted: Tue Nov 19, 2013 8:01 pm
by mkt3000
November 19, 2013 , 2:41 pm
Processed through USPS Sort Facility
JERSEY CITY, NJ 07097
Apparently the guitar is on a tour of I-95.
Posted: Tue Nov 19, 2013 8:26 pm
by westtexasred
mkt3000 wrote:November 19, 2013 , 2:41 pm
Processed through USPS Sort Facility
JERSEY CITY, NJ 07097
Apparently the guitar is on a tour of I-95.
Well,it a least it is moving in the right direction(south) now.
Posted: Mon Nov 25, 2013 1:15 pm
by mkt3000
westtexasred wrote:
mkt3000 wrote:November 19, 2013 , 2:41 pm
Processed through USPS Sort Facility
JERSEY CITY, NJ 07097
Apparently the guitar is on a tour of I-95.
Well,it a least it is moving in the right direction(south) now.
November 25, 2013
Depart USPS Sort Facility
JACKSONVILLE, FL 32099
November 25, 2013 , 12:32 am
Processed through USPS Sort Facility
JACKSONVILLE, FL 32099
Definitely in the correct directions. I'm more than a bit annoyed that the USPS is handling it as Parcel Post/Parcel Select, especially since right on the USPS website it says "Priority Mail International Parcels".
Posted: Tue Dec 03, 2013 2:38 pm
by mkt3000
OUT FOR DELIVERY!!!
Posted: Tue Dec 03, 2013 5:21 pm
by westtexasred
Awesome! Post pics when you get it.
Posted: Tue Dec 03, 2013 5:44 pm
by BearBoy
You heard any more about yours Westtexasred?
Posted: Tue Dec 03, 2013 5:48 pm
by mkt3000
The doorman signed for it, and I ran home to get it.
No unboxing pics, but the packaging served its purpose. The box it came in was destroyed, but the guitar arrived overall. There's one noticeable scratch in the pickguard, but I don't think it's gotten past the protective plastic. On the plus side, it came with enough packing materials to help me out with my next several shipments.
The neck profile is very similar to my J Mascis Jazzmaster, but the fret ends are a bit sharp. The body looks AMAZING. I haven't had a chance to tune it up or try it. I am unfortunately without an amp until tomorrow evening, so that's when I'll really be able to hear it. Pics shortly. I need to get rid of the giant box it came in.
Posted: Tue Dec 03, 2013 6:21 pm
by westtexasred
Lucky...mine still says: "Origin Post is Preparing Shipment".
Posted: Tue Dec 03, 2013 6:40 pm
by mkt3000
And pics.
Posted: Tue Dec 03, 2013 6:51 pm
by westtexasred
Spectactular!
Posted: Thu Dec 05, 2013 4:16 pm
by timhulio
Looks cool. I don't suppose you could measure the body thickness?
